Privacy Policy

BASSETIllinois.com (“we,” “us,” or “our”) is operated by ServeCert LLC, trading as BASSETIllinois.com. We are committed to protecting your privacy and handling personal information in a lawful, transparent, and secure manner.

This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, enroll in training, or interact with our services.

1. Business & Regulatory Information

• Legal Business Name: ServeCert LLC
• Trading Name: BASSETIllinois.com
• BASSET Trainer License Holder: Certified Online Training LLC
• Jurisdiction: State of Illinois, United States

ServeCert LLC delivers online training services under the BASSETIllinois.com brand. All BASSET trainer licensing and regulatory approvals required by the Illinois Liquor Control Commission (ILCC) are held under Certified Online Training LLC.

2. Information We Collect

We collect only the information necessary to provide training, certification, and regulatory compliance.

a) Personal Information

• Full legal name
• Email address
• Telephone number
• Billing and payment details
• Date of birth
• Address (where required for BASSET compliance)
• Course progress, exam results, and completion status

b) Technical Information

• IP address
• Browser and device information
• Log files, access times, and pages visited
• Cookies and similar technologies

3. How We Use Your Information

Your information is used to:

• Deliver BASSET and Food Handler training
• Administer exams and issue certificates
• Verify identity and eligibility
• Process payments and refunds
• Provide customer support
• Communicate important training or compliance updates
• Meet legal and regulatory obligations
• Improve website functionality and security

4. Regulatory Reporting & ILCC Compliance

Under Illinois BASSET administrative rules, BASSET program providers are required to submit training completion records to the Illinois Liquor Control Commission (ILCC).

If you complete BASSET training through BASSETIllinois.com, we (and/or the licensed BASSET trainer entity) may be required to submit the following information to the ILCC:

• Full name
• Address
• Telephone number
• Date of birth
• Course completion date
• Trainer and program information

This information is submitted solely for regulatory compliance and to allow the ILCC to issue official BASSET cards where applicable.

5. Marketing & Communications Consent

By accepting our Terms and Conditions at checkout, you consent to being contacted by ServeCert LLC and BASSETIllinois.com via email, SMS (where provided), or other electronic communications for:

• Promotions and discounts
• Training updates
• News related to our services
• Regulatory or compliance-related notices

You may opt out of promotional communications at any time using the unsubscribe link provided. Transactional, certification, and legally required communications may still be sent.

6. Cookies & Tracking Technologies

We use cookies to:

• Maintain secure user sessions
• Enable course functionality
• Analyze site traffic and performance

You may disable cookies through your browser settings; however, doing so may affect site functionality.

7. Sharing of Information

We do not sell or rent your personal data.

Your information may be shared only with:

• Payment processors (for secure transactions)
• Training and certification systems
• Regulatory authorities (including the ILCC, where required by law)
• Service providers who support website operations

All third parties are contractually required to protect your data and use it only for authorized purposes.

8. Data Retention

We retain personal information only as long as necessary to fulfill our services and comply with legal obligations.

• BASSET training completion records are retained for a minimum of one (1) year, in accordance with Illinois BASSET regulations.
• Additional records may be retained longer where required by law, regulatory audits, or dispute resolution.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information. While we take data security seriously, no online transmission or storage system can be guaranteed to be completely secure.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of data (subject to legal and regulatory requirements)
• Opt out of marketing communications

Requests can be submitted using the contact information below.

11. Children’s Privacy

Our services are intended for individuals eligible to work in Illinois hospitality roles. We do not knowingly collect personal data from children below the applicable working age.

12. Third-Party Websites

BASSETIllinois.com may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.

14. Contact Information

For questions regarding this Privacy Policy or your personal data:

ServeCert LLC
Trading as BASSETIllinois.com
Email: [email protected]m
Website: https://www.bassetillinois.com